FAQ

It’s a very simple procedure. You just have to make a free account at Top hat Cleaners website and then within 48 hours we will deliver you bags.You have to just fill up the bags before the scheduled pickup. We will stay connected with you through texts and emails. You can send us any additional information through any media you like. Moreover, no matter how many bags you have given we will deliver it back to you in two business day.

For stain removal three things are considered. One is the type of stain. Second on which type of fabric the stain is present and in the end for how long the stain is present there. If you have a stained cloth, then send us in a professional dry cleaning bag as soon as possible. Timing is very crucial for stain removal. Moreover, we also don’t recommend you to pre treat the stain at home especially the silk clothes as it will cause more damage to the fabric.

After dry cleaning clothes are checked for residual stains and if any are present then they are sent back to the cleaning process again. We will try to remove the stains very effectively. As dry cleaning is done to bring all the stains at the surface of the clothes so second attempt cleaning is very successful in this case.

Spot treatment is done by using a steam gun at a specific pressure. The pressure varies with the type of stain. Some stains are left untouched as touching them can make it worse like water marks or large stains. You are notified when we return the clothes.

If your payment is failed, You will be notifed by email.You can try again by using different card

You pay us through your credit card and details will be provided by the customers when they sign up.

Upon every sucessful delivery your money will be charged.

At Top Hat Cleaners, we believe in transparency and honesty in all of our business dealings. We do not believe in hidden fees or surprises when it comes to the cost of our services. The price you see is the price you pay, and we will always be upfront about any additional fees. Our goal is to provide you with the highest quality service at a fair and reasonable price. If you have any questions or concerns about pricing, please don’t hesitate to contact us, and we will be happy to discuss them with you.

Billing takes place at the day of scheduled delivery. This rule applies in whole week Monday to Thursday. If pickup was done on Friday, then billing will happen on Monday morning. Immediate email alert will be received by the customer upon the invoice and include all the details. Past invoices can also be seen by going into your account.

All your past billing history of Top hat Cleaner can be seen in the section of past orders. Every order will include all the details including order date and number, payment amount and method, pickup date and any discounts if given.

At Top Hat Cleaners, we stand behind the quality of our work and are committed to providing you with the best possible service. We offer a satisfaction guarantee on all of our services, which means that if you are not completely satisfied with your cleaning, we will make it right. Whether it’s a stain that didn’t come out or a garment that was not cleaned to your satisfaction, we will do whatever it takes to ensure that you are happy with the result. We take pride in our work and want our customers to feel confident in the quality of our services. If you have any questions or concerns about our satisfaction guarantee, please do not hesitate to reach out to us.

No they don’t and you can use them whenever you want.

To enroll on the Top Hat Cleaners website, you can visit our website and click on the “Enroll” button. From there, you will be prompted to enter your personal information and create an account. Once you have created an account, you can easily schedule your cleaning services online and manage your account. If you have any questions or need assistance with enrollment, please feel free to reach out to us, and we will be happy to help.

Points can only be earned on pretax prices. Discount orders are not eligible for getting points.

We are delighted to have you here. At Top Hat Cleaners, we pride ourselves on providing our customers with high-quality cleaning services at a fair price. We are committed to transparency and honesty in all our dealings, and we believe in providing our customers with the best possible service. With a satisfaction guarantee on all our services, you can trust us to take care of your cleaning needs. 

We have a best team which provides your assistance in all the problems related to any issue of our services. Moreover we are connected with you all the time through emails and texts. Every step is being notified on your mobile via an alert.

Our team timings are 8Am to 8Pm.but if you want to contact us after these hours simply send your query and we will answer it in the next working hours. Moreover, if the working hours are over and you Want to schedule a pickup for tomorrow then only use initials of week days like M, T or W. Our team will understand and will provide you pickup services at a scheduled day.

As I said we have a very active and a responsible team which responds to aby query within 30 minutes.

Please read our Terms and conditions by clicking here

Our team is only responsible for delivering you your clothes. If any loss or damage happens after delivery, then we are not responsible. It is your responsibility to take care of your stuff after delivery.