Frequently Asked Questions

 Q: Is there any extra cost or membership fee? 

 A. No, There are no additional fees. 

 Q: Where are my clothes picked up and delivered?
A. At your front door, or another suitable weather-protected location.

Q: Is there a minimum order?
A. No. No need to wait for a bag full of dirty clothes. Any amount is fine.

Q: What do I put my clothes in?
A. We will provide you Reusable Home Delivery Bags.

Q: Do I have to be there when the pick up and delivery is made?
A. No. Your Delivery Driver will provide service to your pre-determined location.

Q: What about Holidays?
A. We will inform you about schedule changes for pick up and delivery during holiday weeks by text massages or Email Notification. 

Q: What do I do with all my extra hangers?
A. If you would like to recycle your hangers, leave it with your order and your Driver will pick it up.

Q: What do I do about a special request?
A. Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions.

Q: What do I do if I have a problem when I get my clothes back?
A. call (214) 348-0666

Q: Do you do alterations?
A. Yes. For alterations, pin the instructions to the garment that needs alterations. Return times can vary depending on the complexity of the alteration.