Privacy Policy
Last updated: November 10, 2026
Top Hat Cleaners ("we," "our," or "us") provides dry cleaning, laundry, and garment care services across the Dallas-Fort Worth area. This policy explains what information we collect through tophatcleaner.com, why we collect it, and how it's used.
Our Services & Locations
Top Hat Cleaners offers dry cleaning, wash & fold laundry, free pickup & delivery, saree & wedding garment care, and same-day/express service. We operate physical locations and serve customers across the Dallas-Fort Worth metroplex, including Dallas, Frisco, Plano, Flower Mound, Southlake, Irving, Lewisville, Grapevine, and surrounding cities. Details on the specific services and coverage available in your area are listed on our Locations page.
Information We Collect
We collect information in a few different ways depending on how you use our site:
- Contact form: name, email, phone number, city/zip, preferred contact method, and the message you send us.
- Pickup & delivery bookings: bookings are scheduled through our third-party booking partner, SMRT, which has its own privacy practices governing the information you provide there.
- Automatic data: like most websites, we use Google Analytics to understand how visitors use our site (pages viewed, approximate location, device type, and similar usage data) via cookies and similar technologies.
How We Use Your Information
- Responding to inquiries submitted through our contact form
- Sending WhatsApp messages about your pickups and orders, as described below
- Understanding site traffic and improving our website, services, and location coverage
- Complying with legal obligations where applicable
WhatsApp Messages
If you give us your phone number or message us on WhatsApp, we may send you WhatsApp messages about your pickups, orders, payments, and changes to our service, such as holiday hours. If you have agreed to hear from us, we may also send occasional offers. We send these messages only from our official WhatsApp number.
- Stopping messages: reply STOP at any time and we will stop sending you WhatsApp messages. You can still message us whenever you need us.
- Automated replies: some replies are written by an automated assistant so we can answer quickly at any hour. To do this, the messages you send us are processed by our messaging and AI service providers. You can ask to talk to a person at any time.
- Your number: we use your phone number only to serve you. We do not sell it or share it for anyone else's marketing.
- Charges: WhatsApp messages use your data plan; your mobile carrier's data rates may apply.
Third-Party Services
We work with a small number of trusted third parties to operate our site and services:
- Google Analytics & Google Tag Manager — website usage analytics
- Meta Pixel (Facebook & Instagram) — measures visits and actions on our site (such as page views, calls and booking clicks) that come from our Facebook and Instagram ads
- Web3Forms — processes contact form submissions
- SMRT — our pickup & delivery booking and scheduling partner
- WhatsApp — the messaging app we use to talk with you
- Twilio — sends and receives our WhatsApp messages
- Google Maps — displays store locations and directions
Each of these providers processes data under their own privacy policies. We do not sell your personal information to third parties.
Cookies
Our site uses cookies set by Google Analytics and the Meta Pixel to distinguish visitors and measure site usage and ad performance. You can manage how Meta uses this data for ads in your Facebook or Instagram ad settings. You can control or disable cookies through your browser settings; doing so may affect some site functionality.
Data Security
We take reasonable technical and administrative measures to protect the information you provide. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. To stop WhatsApp messages, reply STOP on WhatsApp.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
Questions about this policy or your information? Reach us at info@tophatcleaner.com or 214-348-0666.